Professional Background
Experience
Practical, hands-on experience supporting users, solving technical problems, and applying technical skills outside of coursework and personal projects.
Information Technology Assistant
Infotech Papers and Services · Tete, Mozambique
Provided hands-on technical support in a fast-paced technology retail environment, helping customers and staff resolve day-to-day hardware and software issues.
Key Contributions
- Troubleshot common hardware and software issues for customers and staff.
- Set up devices and provided practical guidance on everyday technology use.
- Explained technical solutions clearly to users with different levels of experience.
- Built confidence working with real user problems in a customer-facing environment.